Enter your search term here. Search New support ticket. Solution home Problem Solving Account issues. Lost access to account Print. Modified on: Wed, 2 Sep, 2020 at 4:48 PM. If for some reason you can’t log in to your account, please try the following. Use Planner 5D online on your personal computer. Just create an account online and you are ready to create 2D and 3D views of your dream home using your browser. Create a project. 5000+ Items in the Digital Catalog We are always adding more items to the catalog, so you won't run out of new ideas how to enhance the coziness of your home. Create 2D and 3D home designs anytime, anywhere! Use the Planner 5D app for iOS to easily create floor plans and 3D views of your dream home. Easily select furniture, home decoration and finishes on your iPhone or iPad. Use Planner 5D for your interior design needs without any professional skills HD Vizualizations Use the Snapshots feature to capture your design as a realistic image - this adds shadows, lighting and rich colors to make your work look like a photograph!
In case you've subscribed, created several projects and all of a sudden can no longer see your projects or subscription on your iOS device, keep reading.
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Please check if that description suits your case:
You've installed an app from the AppStore, opened it and started creating projects or purchasing subscription right away. You never created an account on Planner 5D.
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If that's what happened to you, here's good news. You can easily access an account with your projects and subscriptions. All you need to do is Change user.
- Tap on a Profile icon -> Edit -> Change user.
- On the login screen use the iCloud option (there's a little icon of a blue cloud. Use it).
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Check if your projects and subscription are there.
If that didn't help, here's what you'll need to do:
- If you've purchased a subscription on our Web platform – find an email with the receipt. It always gets delivered to an email you've entered upon making a purchase. Send a screenshot of that email to our Support team. They'll help you find and regain access to your account.
- If you've purchased a subscription in our iOS app – сontact us directly from the app. Tap the Profile icon -> Report a problem.