The telehealth industry’s biggest challenge is a lack of adoption among patients and consumers. Why aren’t more people using the telehealth technology available to them? Why is there a telemedicine adoption blackhole?
The problem is not in being able to do telemedicine – telemedicine pilots have been going on for decades. Rather, the problem we must solve is how to cross the chasm from small pilot projects to mass market adoption. If you go to the American Telemedicine Association (ATA) trade show, there are plenty of debates about the root cause of this telemedicine adoption blackhole: licensure clarity, doctors don’t know how to get reimbursed for the virtual visits, data collected getting siloed. While these do play a role, Dr. Chen proposes that the true problem lies in the technology itself – that telemedicine provides a relatively poor user experience. If we can create that simple, amazing robust experience like WhatsApp or Google Search, then we can bridge that gap to mass adoption.
How Good Does Technology Need To Be for Telehealth Mass Adoption?
The question then becomes, how good of an experience is good enough. We really don’t know. On the patient side there are plenty of simple tests we need to do. WebRTC has been batted around as the solution, but what about things connecting device peripherals? On the provider side, telemedicine is a productivity drain and we don’t want to make the same mistakes as EHR systems. We are still debating whether it’s better for patients to “click to call” a provider or whether providers should use a virtual waiting room to triage patients. Therefore, our intention for the #TFSS conference is to explore these questions and solve these problems together.
SLIDE PRESENTATION
ABOUT THE SPEAKER
Milton is a co-founder and CEO of VSee, the only approved video telehealth platform used by NASA astronauts aboard the International Space Station. He did his PhD at Stanford University where he researched human factors and design of video collaboration. Milton is also the co-author of the XMPP video standard, which is used by Google and Facebook Chat. He has deployed VSee for Hillary Clinton, Angelina Jolie, Linkin Park, and President Obama’s inauguration security force. Milton has been to Iraq, Nigeria, Gabon and Philippines working in refugee camps and homeless shelters to provide telemedicine.
TELEHEALTH FAILURES & SECRETS TO SUCCESS
Don’t miss the next #TFSS conference coming in the Fall of 2017!
| Type of business | Private |
|---|---|
| Videoconferencing | |
| Headquarters | Sunnyvale, California |
| Founder(s) | Milton Chen |
| Key people | Milton Chen, CEO William Perry, Board of Directors James Gibbons, Board of Directors Terry Winograd, Board of Advisors Pat Hanrahan Board of Advisors David Kelley, Board of Advisors James Davis, Board of Advisors |
| URL | www.vsee.com |
“Our selection as an In-Q-Tel portfolio company is a tremendous opportunity and a great honor”, said Dr. Milton Chen, CEO of VSee Lab and co-author of the XMPP video standard. Milton is the CEO and Founder of VSee.com the world’s largest telemedicine platform and leads software engineering for Fruit Street as CTO and co-founder. Milton completed his PhD in Human Computer Interaction on video collaboration at Stanford and is one of the world’s leading telemedicine experts and entrepreneurs.
VSee is a proprietary low-bandwidth, group video chat and screen-sharing software tool. It came out of a Stanford University PhD project addressing the problem of making virtual teamwork easy and conveying trust over video.[1][2]
The service allows multiple users in various locations to communicate in real-time by video and audio. Its interface is able to concurrently display video faces and allow users annotate on shared screen content. VSee sends video at rates as low as 50 kbit/s and is capable of real-time video communication over 3G cellular networks.[3]
VSee is based in Sunnyvale, California with remote staff located worldwide. In April 2018, Vsee had 47 employees.
Milton Chen Vsee
Origins and notable dates[edit]
VSee Lab, LLC was founded by Dr. Milton Chen. VSee came out of his doctoral studies at Stanford University where he focused his work on video communication and the psychology of teamwork. His thesis 'Conveying Conversational Cues Through Video'.[4] addresses both the psychological and technical aspects of video communications. VSee became a C corporation in 2008.
- In 2008, VSee Lab, Inc. was incorporated [5]
- In 2008, VSee also received investment funding from In-Q-Tel[6] and an award grant from the National Science Foundation (NSF) Small Business Innovation Research (SBIR) Program.[7]
- In 2010, Salesforce invested in VSee.[8]
- In 2011, VSee pushed out its Mac client.[9]
- In 2012, VSee released secure instant messaging. It was also approved by US Congress for use behind their firewall.[10]
VSee Board of Directors include former Defense Secretary William Perry, former Stanford University Dean of Engineering James Gibbons, and Jingle Video for RTP co-author[11] Milton Chen.Its Board of Advisors include Terry Winograd, Pat Hanrahan, David Kelley, and James Davis.
According to the company, its customers include IBM, Shell, Kaiser Permanente, NASA, the Navy SEALs, and US Congress,[10] and its users include well-knowns such as Angelina Jolie,[12]Mandy Moore,[13] and Linkin Park.[14]
What Is Vsee
Investors include In-Q-Tel and Salesforce.com.
Features and design[edit]
VSee sends and receives high quality video over consumer-grade networks using software.[3]VSee uses a managed peer-to-peer architecture similar to Skype. However, a server is used for address lookup and for administrative purposes. Data being sent and received among clients does not pass through the server. This data is encrypted using FIPS 140-2.[15] VSee also uses a proprietary network-sensing algorithm that adapts to network conditions, allowing it to deliver video over very low-bandwidths and with minimal impact to a network.[3]VSee supports the following features:
- group video chat up to 15–20 people
- screen-sharing with annotation
- group and private chat (during video chat)[16]
- stand-alone instant messaging
- auxiliary camera support
- remote camera control
See also[edit]
References[edit]
- ^'VSee offers the best Group Video Conferencing tool for FREE [Review]'. tru VoIP buzz. Retrieved 7 Oct 2012.
- ^Lu, Yue; Yong Zhao; Fernando Kuipers; Piet Van Mieghem (2010). 'Measurement Study of Multi-party Video Conferencing'(PDF). Retrieved 2 Oct 2012.Cite journal requires
|journal=(help) - ^ abcLocatis, Craig; Deborah Rilliamson; James Sterret; Isabel Detzler; Michael Ackerman (December 2011). 'Video Medical Interpretation over 3G Cellular Networks: A Feasibility Study'. Telemedicine and E-health. 17 (10): 809–13. doi:10.1089/tmj.2011.0084. PMC3236102. PMID22011055.
- ^Chen, Milton (2003). Conveying Conversational Cues Through Video(PDF). Stanford PhD Thesis Paper.
- ^'Crunch Base – VSee'. Crunch Base. Retrieved 9 Oct 2012.
- ^'Vsee's video conferencing solutions arrive in Europe'. Tech Crunch. Retrieved 8 Oct 2012.
- ^'Keeping an Eye on the Inauguration'. National Science Foundation. Retrieved 6 Oct 2012.
- ^'Exclusive: Salesforce Invests In Video Messaging Startup (And Skype Rival) VSee'. Tech Crunch. Retrieved 9 Oct 2012.
- ^'VSee™ Launches Secure Group Video Chat for Mac® Today'. Retrieved 9 Oct 2012.
- ^ abSiegelbaum, Debbie. 'House offers new video teleconferencing service for members, staff'. The Hill. Retrieved 5 Oct 2012.
- ^'Jingle Video for RTP'. Retrieved 4 June 2008.
- ^'The Story Behind World Refugee Day Live'. Refugee Day Live. Retrieved 7 Oct 2012.
- ^'VSee, Ustream, Facebook and Mandy Moore Fight Malaria'. Business Wire. Retrieved 9 Oct 2012.
- ^'VSee Enables 'Haiti Today, Haiti Tomorrow' - a Facebook Town Hall, Featuring Linkin Park and UN Secretary-General Ban Ki-moon'. Reuters. Retrieved 9 Oct 2012.
- ^'VSee Security'. Retrieved 1 Oct 2012.
- ^'Secure and Simple Video Conferencing'. Retrieved 10 Oct 2012.
External links[edit]