• Why Anydesk Not Working
• Anydesk Help Desk
• What Anydesk

AnyDesk outputs a log/trace file while running, that can be utilized to diagnose problems.

Some errors occur without causing an immediate crash. Those may lead to a malicious behaviour. It is therefore quite helpful if you report issues including some documentation as well as the trace files from both participating devices.

Previous TeamViewer versions 10 – 11 – 12 – 13 – 14. The downloads on this page are only recommended for users with older licenses that may not be used with. When a customer needs some help from the customer care, he gets in touch via a call and if he gets on line with a scammer, he would ask him to download AnyDesk app or a similar app known as TeamViewer QuickSupport on his smartphone. Get support for your mobile device from any Windows or Mac computer! You can now receive technical remote support for your mobile devices. Technicians have the ability to chat, transfer files back and forth, view device information, stop processes, push and pull Wi-Fi settings, and much more.

Offer remote support to your customers. Whether connecting to other Mac based systems, or desktops running Windows or Linux, you can count on AnyDesk’s stable operation and cross-compatibility. AnyDesk for Mac provides the features and tools you need to connect with desktops or servers in any location.

Send the Trace Files:

• Start AnyDesk, open the menu and select the About AnyDesk.
• Click Send support information:

AnyDesk will create a folder to your desktop. This folder contains the ad.trace and the ad_svc.trace file.

To manually retrieve trace files from its directories:

%programdata%AnyDesk%appdata%AnyDesk

Why Anydesk Not Working

files are named: Free у learning software for mac.

ad.trace and ad_svc.trace

Submitting trace Files for several devices

In case you submit files from two or more devices, please rename manually to allocate them to the corresponding device. For example:

Archives for trace files per device works well too:

Anydesk Help Desk

Linux

What Anydesk

To open the folder which contain the trace files, select About AnyDesk in the main menu.

In the about tab, click Send support information... The trace file is named anydesk.trace.

If necessary please additionally send us your 'Service Log'.

To retrieve the trace files on Linux, open the terminal and copy&paste (cmd+c & cmd+v):

cp /var/log/anydesk.trace ~/

This will copy the files to your home folder.

macOS

On macOS, please additionally send us your 'System Report'.

Apple Menu > 'About This Mac' > 'Overview' > 'System Report'

To retrieve the trace files on Mac, open the terminal and copy&paste (cmd+c & cmd+v):

cp /var/log/anydesk.trace ~/Desktop/anydesk.trace

In case AnyDesk is not installed (run portable) use:

cp ~/.anydesk/*.trace ~/Desktop/

The command will copy the requested files on your desktop.

Android

Send trace files:

• Open the menu
• Switch to About AnyDesk
• Choose Send Support Information

iOS

Send trace files:

• Open the sidebar
• Go to About AnyDesk
• Choose Open AnyDesk log
• Send Email

Log File

AnyDesk creates a connection trace file logging Session details such as Direction, Date and Time, involved Ids. The connection trace is a text file located in:%programdata%/AnyDesk